Customer communication services and tools by Apifonica

Apifonica provides tools and a team to upgrade customer experience without replacing any existing solutions. Individuals who wish to see growth in the business can build exceptional customer communication with Apifonica dedicated developer tea. They can choose to enable chatting via top social messaging apps directly from their CRM, helpdesk or contact center software.

If they do decide to add social channels to their software with Apifonica social and SMS messaging API, they are bound to enjoy many benefits. They can send pictures, documents, and multimedia files via messaging apps directly from CRM or other software they use to connect with customers. Apifonica can distribute geographical presence to optimize the cost of its clients. It has offices in 6 countries to work closely with clients and optimize product development costs.

Its R&D capacity is concentrated in Eastern Europe, allowing it to provide an excellent skill set at a fraction of the cost anyone would normally expect for bespoke solution development. It is beneficial to weave Apifonica into the individual’s existing tech. Augment their existing technology suit with multi-channel communication capabilities. For more information please visit here

Apifonica has come up with a solution with the goal of maintaining a better customer relationship with less effort. Apifonica does this by helping companies engage and retain customers with voice and text messages delivered to the right channel. It reaches customers in their natural habitats, such as mobile, web, and social media. Maintaining the interaction history across channels with intelligent automation and conversation workflows reduce the manual tasks for the individual.

Individuals can set up triggers to send notifications and place calls automatically through the help of Apifonica. This way they can integrate conversation bots to handle initial customer queries. This company is ready to commit a team of its own software and ICT professional to help with integrations, expanding the client’s R&D capacity.

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